The Very Real, Difficult Fight Against Tech Support Scams

Raise your hand if this sounds familiar: Your grandmother, father or some other senior individual in your life calls you claiming there’s something wrong with their computer — someone has told them it’s infected with a virus. You are thankful they have alerted you because after you spend a few minutes (maybe even a few hours) investigating, you realize that they have been targeted by a tech support scam and there is nothing wrong with their computer. You just saved them a couple hundred dollars and a whole lot of hassle. Crisis averted…or is it?

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