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Protecting Company Culture Means Having Rules for Email

A new study out of Virginia Tech University confirms something that just about every knowledge worker already knows: Dealing with after-hours emails produces anxiety that is damaging not only to the worker, but to their family. Read more here Source hbr.org … [Read more...]

Having a Growth Mindset Makes It Easier to Develop New Interests

“[T]echnology alone is not enough—it’s technology married with liberal arts, married with the humanities, that yields us the results that make our heart sing.”  — Steve Jobs Steve Jobs’s vision for Apple was rooted in the belief that the arts and sciences do not live in isolation. They complement and enhance each other. John Lasseter, chief creative officer at Pixar, echoed this … [Read more...]

How to Motivate Frontline Employees

One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. Our work with hundreds of companies offers a clear and simple answer. To show how it works, we’ll walk you through an example. In 2016 the leadership team of a national retail organization asked us to help boost their frontline … [Read more...]

How to Earn a Reputation as a Fair Manager

At some point in your career, you likely encountered a manager you believed was unfair. You probably thought to yourself, “When I’m a manager, I’m never going to be like that!” Now that you’ve been promoted to a management position, you’re probably dedicating significant amounts of time and energy to making unbiased decisions, but no doubt finding that the right balance is elusive. Sadly, there is … [Read more...]

What to Do When Each Department Uses Different Words to Describe the Same Thing

We’ve all experienced some version of this problem: Ask “how many customers do we have?” and the marketing team provides one answer, sales a second, and accounting a third. Each department trusts its own system, but when the task at hand requires that data be shared across silos, the company’s various systems simply do not talk to one and other. Read more here   … [Read more...]

A 5-Part Process for Using Technology to Improve Your Talent Management

At the law firm Allen & Overy, the idea of replacing traditional, annual performance appraisals with a technology-enabled continuous feedback system did not come from human resources. It came from a leader within the practice. Wanting something that encouraged more-frequent conversations between associates and partners, the senior lawyer read about what companies like Adobe were doing, and … [Read more...]

Are You Productive Enough?

As a time management coach, I’m keenly aware that you could answer the question “Am I productive enough?” using a variety of methods. I’m also familiar with the fact that individuals fall on a productivity spectrum. One person’s maximum productivity for a certain role in a particular environment could look vastly different from another person’s. These variations result from a combination of … [Read more...]

The Most Creative Teams Have a Specific Type of Cultural Diversity

Culturally diverse teams, research shows, can help deliver better outcomes in today’s organizations. This is largely a good thing: Diverse teams have the potential to be more creative because of the breadth of information, ideas, and perspectives that members can bring to the table. But these teams often suffer from conflicting norms and differing assumptions between members, which can keep them … [Read more...]

You’re Never Going to Be “Caught Up” at Work. Stop Feeling Guilty About It.

by Art Markman Most people I know have a to-do list so long that it’s not clear that there’s an end to it. Some tasks, even quite important ones, linger unfinished for a long time, and it’s easy to start feeling guilty or ashamed about what you have not yet completed. People experience guilt and its close cousin shame when they have done something wrong.  Guilt is focused internally on the … [Read more...]

How to Pump Yourself Up Before a Presentation (or Calm Yourself Down)

Public speaking affects people in different ways. Some people get jittery and anxious before they talk; they need to spend time calming themselves down before they go onstage. Read more here Source: hbr.org … [Read more...]