Common Network Authentication Methods

Cybersecurity is perennially in the news these days. Every week it seems a different company is victimized by hackers stealing sensitive data—which is why providing robust network security for your clients is more important than ever. The paramount responsibility of a secure system is to ensure that only authorized users have access to the network. Security protocols need to let legitimate users … [Read more...]

Steps to Troubleshooting DNS Issues

<p>If a user’s browser window comes up blank with a message that the “server DNS address cannot be found,” this signals a DNS error that needs your instant attention. The inability to access the internet or particular sites can have an immediate negative business impact. DNS troubleshooting can be a headache for managed services providers (MSPs), but it’s crucial that they understand the ins … [Read more...]

Types of Penetration Techniques and Methods

Penetration testing is a critical technique used among managed services providers (MSPs) seeking to provide additional cybersecurity for their clients. By some estimates, a … [Read more...]

Three Key Reasons to Sell Data Protection to Your Customers

One of the first questions many managed services providers (MSPs) ask is why should I even be selling data protection or backup in the first place? It’s true there's lots of competition out there already; there are plenty of services online, and there are plenty of other vendors. In fact, your customers might even have a backup solution already in place, and yet you're supposed to go in there to … [Read more...]

Understanding CISSP Requirements

The CISSP certification was named the “most valued credential among employers by a margin of 3 to 1” in … [Read more...]

An Overview of the COBIT Framework

For decades, managing IT functions has been an integral part of successfully achieving business goals. These functions have evolved over time, and today, considerations relating to cloud computing, big data, and mobility are the keys to success for many organizations. Of course, businesses want to take advantage of the latest tech capabilities. But the key to using IT successfully is actually more … [Read more...]

Difference Between IPsec and SSL

In recent decades, remote work has become a central part of America’s business landscape. Being able to complete tasks outside the office leads to greater productivity and flexibility, which is why working remotely has been embraced by more employers each year. For remote work to be effective, employees must have access to their company’s network wherever they travel. A virtual private network … [Read more...]

IT Governance Best Practices

IT governance is a concept that many companies employ to help manage risk, control IT costs, and ensure their IT functions to its fullest potential. Typically, customers working with managed services providers (MSPs) want reassurance that the MSP will be able to offer them the same benefits that larger companies get with in-house IT governance. Indeed, there are significant cost savings that can … [Read more...]

Differences Between ITIL and ITSM

As a managed services provider (MSP), you aim to improve your customers’ IT operations, ensure data security, and ultimately support their business success. But the key to being a successful MSP isn’t just excellent technical work. In order to provide better service, you’ll want to optimize your business strategy—that is, you should have a plan and tools in place for effective IT Service … [Read more...]

Selling Managed Services

The managed services market is growing rapidly. However, many organizations remain unfamiliar with the concept of managed services and are therefore unsure of whether they should work with a managed services provider (MSP). Selling IT services depends largely on educating the consumer about the benefits of working with an MSP, understanding their pain points, and then making a pitch that’s … [Read more...]