dcsimg

MSPs, have you picked the right PSA for you yet?

Not long ago, we helped MSPs pick the right remote monitoring and management (RMM) platform for them, and make it an essential part of their service toolkit. As you may recall, an RMM is a tool that helps MSPs do the work. And what better way to track the work—and other elements associated with it—than to have professional service automation (PSA) software do it for you? “Do we really … [Read more...]

The value of cybersecurity integration for MSPs

For modern Managed Service Providers (MSPs), gone are the days of disparate workflows, and that’s really for the best. Imagine trying to run a successful MSP business today—finding potential customers, procuring new clients, developing purchase orders, managing endpoints, and sending invoices—all without the help of Remote Monitoring and Management (RMM) and Professional Services Automation … [Read more...]

A week in security (June 8 – 14)

Last week on Malwarebytes Labs, we looked into nasty search hijackers that worried a lot of Chrome users; a list of considerations for MSPs when looking for an RMM platform; the complaint faced by ParetoLogic, the company that issues SpeedyPC, a product that claims to find and remove various PC errors; and a ransomware attack that affected car manufacturers like Honda and Enel. Other … [Read more...]

MSPs, know what you’re really looking for in an RMM platform

MSPs naturally adapt and mature as innovative technologies and more effective processes are introduced into the industry. But with ransomware cyberattacks happening left and right, pushing them to evolve even further, MSPs are left with no choice but to go with the flow. Going for improved functionalities—although important—is simply no longer enough. MSPs must begin putting a lot of emphasis on … [Read more...]