Not long ago, we helped MSPs pick the right remote monitoring and management (RMM) platform for them, and make it an essential part of their service toolkit. As you may recall, an RMM is a tool that helps MSPs do the work. And what better way to track the work—and other elements associated with it—than to have professional service automation (PSA) software do it for you? “Do we really … [Read more...]
January 15, 2021
December 16, 2020
Likely lead generation scam targets potential Malwarebytes MSP partners
Recently, Malwarebytes discovered a potential lead generation scam targeting companies that are interested in our Malwarebtyes Managed Service Provider (MSP) Program. In the scam, an individual who used the name “Jenny” aggressively contacted potential MSP partners claiming to represent Malwarebytes. In one instance in New Zealand, “Jenny” repeatedly called an MSP from the following phone … [Read more...]
October 26, 2020
Lock and Code S1Ep18: Finding consumer value in Cybersecurity Awareness Month with Jamie Court
This week on Lock and Code, we discuss the top security headlines generated right here on Labs and around the Internet. In addition, we talk to Jamie Court, president of the non-profit advocacy group Consumer Watchdog, about the consumer value in Cybersecurity Awareness Month. Launched initially as a joint effort between government and industry, this once-a-year awareness campaign is meant to … [Read more...]
October 22, 2020
The value of cybersecurity integration for MSPs
For modern Managed Service Providers (MSPs), gone are the days of disparate workflows, and that’s really for the best. Imagine trying to run a successful MSP business today—finding potential customers, procuring new clients, developing purchase orders, managing endpoints, and sending invoices—all without the help of Remote Monitoring and Management (RMM) and Professional Services Automation … [Read more...]
June 15, 2020
A week in security (June 8 – 14)
Last week on Malwarebytes Labs, we looked into nasty search hijackers that worried a lot of Chrome users; a list of considerations for MSPs when looking for an RMM platform; the complaint faced by ParetoLogic, the company that issues SpeedyPC, a product that claims to find and remove various PC errors; and a ransomware attack that affected car manufacturers like Honda and Enel. Other … [Read more...]
June 10, 2020
MSPs, know what you’re really looking for in an RMM platform
MSPs naturally adapt and mature as innovative technologies and more effective processes are introduced into the industry. But with ransomware cyberattacks happening left and right, pushing them to evolve even further, MSPs are left with no choice but to go with the flow. Going for improved functionalities—although important—is simply no longer enough. MSPs must begin putting a lot of emphasis on … [Read more...]
May 26, 2020
Lock and Code S1Ep7: Sounding the trumpet on web browser privacy with Pieter Arntz
This week on Lock and Code, we discuss the top security headlines generated right here on Labs and around the Internet. In addition, we talk to Pieter Arntz, malware intelligence researcher at Malwarebytes, about web browser privacy—an often neglected subcategory of data privacy. Without the proper restrictions, browsers can allow web trackers to follow you around the Internet, resulting in … [Read more...]
May 20, 2020
10 best practices for MSPs to secure their clients and themselves from ransomware
Lock-downs and social distancing may be on, but when it comes to addressing the need for IT support—whether by current of potential clients—it’s business as usual for MSPs. And, boy, is it a struggle. On the one hand, they keep an eye on their remote workers to ensure they’re still doing their job securely and safely in the comfort of their own homes. On the other hand, they must also … [Read more...]
May 5, 2020
Explained: cloud-delivered security
As a counterpart to security for your assets in the cloud, you may also run into solutions that offer security from the cloud. These solutions are generally referred to as cloud-delivered security. Cloud-delivered security is sometimes called security-as-a-service which we will avoid here as it might be confused with the more generally used term Software-as-a-Service (SaaS). Types of … [Read more...]
March 16, 2020
Lock and Code S1Ep2: On the challenges of managed service providers
This week on Lock and Code, we discuss the top security headlines generated right here on Labs and around the Internet. In addition, we talk to two representatives from an Atlanta-based managed service provider—a manager of engineering services and a data center architect—about the daily challenges of managing thousands of nodes and the future of the industry. Tune in for all this and more on … [Read more...]
