Is the Business World Ready for DNS Over HTTPS (DoH)? 

DNS is one of the older networking protocols in the modern technology stack. It was first invented in 1983 and was given a standard in 1987 after the … [Read more...]

EDR vs. Managed Antivirus—Which Solution is for You?

In my managed antivirus (MAV) and Read More … [Read more...]

Social Engineering Beyond the Inbox

Not all cyberattacks require high-tech wizardry to pull off. Attack vectors requiring technical knowledge certainly do occur, but a good portion of cyberattacks begin with simple social engineering.  The most common form of social engineering is phishing. However, it’s not the only form. In this blog, we’ll talk about phishing and several other forms of social engineering. But first, let’s … [Read more...]

What Is an SLA? 7 Best Practices for an MSP’s Service Level Agreement

Creating service level agreements (SLAs) may not be the most exciting aspect of the role of a managed services provider (MSP), but it remains an absolutely essential part of the customer relationship.  Read More … [Read more...]

IT Help Desk vs. Service Desk Differences Explained

IT help desk vs. IT service desk is a comparison that many managed service providers (MSPs) may find themselves making as they identify the types of services they will offer. While it’s not uncommon for these two solutions to be thought of as the same thing, there are some key differences between them. This guide will help define both an IT help desk and an IT service desk and explain how MSPs can … [Read more...]

VIDEO: Partner Perspectives with Corsica Technologies

Partner Perspectives host Colin Knox welcomes Corsica Technologies CRO, David Powell, to the series. Corsica Technologies has a rich history of not only serving a diverse customer base, but helping MSPs thrive.  Read More … [Read more...]

VIDEO: WFH—What Happens Next?

With the bulk of employees being forced to work from home during the pandemic, what is going to happen after COVID? While a certain percentage of people will stay working from home (and this will likely be larger than it was before the pandemic), many more will be returning to work in offices in the coming months. Eric Anthony looks at what MSPs should be planning now in order to help their … [Read more...]

EDR vs. Managed Antivirus: What You Need to Know

Layered security is undoubtedly the best defense in the face of current and future threats to your customers’ networks and end users. Read More … [Read more...]

June 2020 Patch Tuesday Update—Highest CVE count in history

The June patch Tuesday release is another heavy one, meaning the research community keeps finding more vulnerabilities and Microsoft continues to step up and knock them down. In total, 128 unique CVE numbers were fixed—the highest so far. Of those, 11 are marked “Critical” across operating systems, browsers, and one in SharePoint. There are also some very notable “Important” vulnerabilities to pay … [Read more...]

The Importance of Communications Skills in Security

You’re a technical expert—you live and breathe the IT field. Whether you’re a technician spending your days solving IT problems or a business owner spending your time on development, odds are you’re more well-versed in technical jargon and know-how than your customers will ever be. But because of that—to get customers on board and behaving the way you want them to—you need more than your technical … [Read more...]