Don’t Get Bitten by Schrödinger’s Backup

There are two sayings you can find in virtually every article about data protection: "If your data doesn't exist in at least two places, then it doesn’t exist," and "If you can't restore your data, then it doesn’t exist." This is for good reason; not testing backups and (believe it or not) not having backups are the two most common business-affecting mistakes that IT teams make. Read More … [Read more...]

Why does your MSP business need to be on social media?

Is your business on social media? When I ask managed service providers (MSPs) this question, I get answers ranging from “Of course it is!” and a recap of two or three networks on which it is, or a slightly terrified stare followed by a “Should it be?” I get it. Even now, 15 years after Facebook (then The Facebook) made its initial appearance on the college scene, social can be confusing and … [Read more...]

How Can a PSA Make Your Life Easier?

One of the common complaints I hear from managed service providers (MSPs) is the belief that their PSA (professional services automation) tool is not efficient and is taking up too much of their time for them to recoup the benefits.  Read More … [Read more...]

Do You Need an On-Premises Storage Vault? Part 2: Why cloud first counts

At the core of the on-premises data protection vault discussion is the recovery point objective (RPO) problem. RPO measures the amount of data considered acceptable to lose for a given workload.  Read More … [Read more...]

Do You Need an On-Premises Storage Vault? Part 1: Understanding the basics

Data protection has traditionally involved an on-premises storage vault, but as data protection solutions evolve, this requirement is becoming increasingly optional. While doing away with on-premises storage vaults may help you eliminate some costs and complexity, it can open you up to risk as it removes an important layer of defense in the event of a disaster. Understanding how "cloud-first" data … [Read more...]

Why IoT Is the New BYOD—Only Worse

Attention network admins: If you found the ‘bring your own device’ (BYOD) culture challenging, you’d better sit down. The Internet of Things (IoT) is about to make your life a lot more difficult.  Read More … [Read more...]

Building a Hacker-Resilient Network

Speaking in 2012, the then-director of the FBI, Robert Mueller, said “ … [Read more...]

The IT Challenge of Securing Healthcare

I’m a big fan of Verizon’s annual … [Read more...]

The Benefits of Branding Your MSP Solutions

The majority of today’s successful managed service providers (MSPs) in the SMB space not only offer their customers IT support and consultancy, but also a raft of solutions meant to support their businesses on a day-to-day basis. These solutions can be purchased from a number of different IT providers. A typical MSP’s “solution stack” might include: Read More … [Read more...]

How Net Promoter Score Can Be the Key to Closing the Loop on Churn 

In my previous articles, I’ve looked at how to analyze, measure, and understand what customer churn means for your business. The next step is to unpack how to get ahead of the curve and find out which of your customers are engaged with you and which aren’t—with the aim of helping prevent churn.   Read More … [Read more...]