Increase Your Footprint and Improve Profitability with Your Existing Customer Base

Upselling and cross-selling represent a huge opportunity for managed service providers (MSPs). Too often, we forget about the opportunity sitting within our existing customer base. It's not that we get complacent, more like we feel we're already garnering close to a maximum amount of revenue from those companies. However, with proper planning and management, you can take advantage of the … [Read more...]

Why Network Problems Can Prove Difficult to Find 

Network problems can be some of the most difficult issues for an offsite IT provider to identify. Due to the transient nature of network issues—both inside and outside the network itself—oftentimes, an IT provider must resort to hanging around onsite to monitor for troublesome network symptoms. The ability to monitor both the devices on the network as well as cloud services outside the network … [Read more...]

5 Ways to Get Past the Gatekeeper and Book More Meetings

<p>As a managed service provider (MSP), you must spend time getting new customers, but what happens when you cannot get a meeting with the decision makers? Getting past the gatekeeper, or sometimes gatekeepers, can be difficult… but it’s not impossible.</p> <p>Here are some tips for getting that meeting.</p> <h3><b>Be polite, be … [Read more...]

Security Burrito Part 2: The Nutritional Value of Backup

In the last blog, we spoke about the first few layers of a nutritious security burrito. From antivirus (AV) to web protection to patch management, you must offer a range of defenses if you want to fight back against the bad guys.  However, there's one part of your security burrito that needs some extra attention. You see, this part is about things like sour cream, salsa, or cheese. Without … [Read more...]

Choosing The Right Social Networks for Your MSP 

In the … [Read more...]

The Email Security War Against Office 365 Attacks

In today’s business environment, your email security strategy may be comparable to a battlefield—a battlefield requiring you to use defense in depth to shield yourself and your customers against potentially destructive attacks. This is even truer if you are using a large provider.   Read More … [Read more...]

New DDoS Botnet Chalubo Reminder: Cyberhygiene Matters

Care to dance? Chalubo (aka ChaCha-Lua-bot), a new Distributed Denial of Service (DDoS) botnet discovered by SophosLabs is in the wild targeting a large global subset of Linux servers. Specifically, Chalubo is attacking poorly secured Linux servers running SSH (Secure Shell) for remote administration. This has generated a lot of press interest because SSH servers also manage many IoT devices. But … [Read more...]

Cyberhygiene—The Fundamental Cornerstone of Good Security

"Despite what you might believe, the majority of cyber attacks are not zero-day attacks. They are attacks against misconfigured systems or applications. This is happening every day. The harsh reality is that systems that use default passwords, aren’t patched, or are misconfigured, get compromised quickly. Good 'cyberhygiene' is the most effective method to prevent most of these attacks," says Tim … [Read more...]

Why You Need to Know What’s on Your Customers’ Networks

Understanding your customers’ networks is crucial to managing their infrastructure. Whether you are onboarding a new customer or you’ve worked with them for years, knowing what devices are on their network is critical to your success. It’s also important for your customer, as unmanaged devices can cause issues on the network and—at worst—become a big security risk. Read More … [Read more...]

SolarWinds Gives MSPs Better Visibility into Customer Environments with Network Device Monitoring

https://www.solarwindsmsp.com/?utm_medium=pr&utm_source=globenewswi… MSP (NYSE:SWI), today announced it has expanded its SolarWinds® RMM capabilities by launching the Network Device Monitoring feature.  Read More … [Read more...]