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New 0-Day Vulnerability in Windows Adobe Type Manager Library Exploited in the Wild

Generally, Microsoft announces vulnerabilities when they release patches on their (in)famous Patch Tuesday releases. That usually means bad actors only have a chance to investigate and exploit a vulnerability after the patch is released, leaving a small window of opportunity to use the vulnerability in attacks before systems have the patch applied. Read More … [Read more...]

VIDEO: Three Examples of How Monitoring Prevents Issues Through Automation

In this video Marc-Andre Tanguay highlights three ways automation can be used to optimize monitoring to help prevent a lot of support tickets. Read More … [Read more...]

VIDEO: Three Examples of How Monitoring Prevents Issues Through Automation

In this video Marc-Andre Tanguay highlights three ways automation can be used to optimize monitoring to help prevent a lot of support tickets. Read More … [Read more...]

Types of Social Engineering Attacks in 2020

Most digitally driven organizations today understand the grave potential consequences that cybercrime can bring. Whether they invest in their own in-house cybersecurity infrastructure or work with an experienced managed services provider (MSP) for streamlined, around-the-clock support, companies of all sizes appreciate that doing business online exposes them to an increasingly sophisticated array … [Read more...]

Types of Social Engineering Attacks in 2020

Most digitally driven organizations today understand the grave potential consequences that cybercrime can bring. Whether they invest in their own in-house cybersecurity infrastructure or work with an experienced managed services provider (MSP) for streamlined, around-the-clock support, companies of all sizes appreciate that doing business online exposes them to an increasingly sophisticated array … [Read more...]

How Do You Help an Underperforming Technician?

Having a technician who is underperforming can impact your business in different ways. For instance, a slower employee can cost you in efficiency and profitability. Similarly, an employee who lacks customer service skills can impact the business by costing you five-star reviews and customer referrals. So, what can you do if one of your techs isn’t up to scratch?  Read More … [Read more...]

How Do You Help an Underperforming Technician?

Having a technician who is underperforming can impact your business in different ways. For instance, a slower employee can cost you in efficiency and profitability. Similarly, an employee who lacks customer service skills can impact the business by costing you five-star reviews and customer referrals. So, what can you do if one of your techs isn’t up to scratch?  Read More … [Read more...]

How to Protect Your Company from Spear Phishing in 2020

Managed services providers (MSPs) are tasked with defending businesses from the many potential cybersecurity attacks that could be leveraged against them, from … [Read more...]

How to Protect Your Company from Spear Phishing in 2020

Managed services providers (MSPs) are tasked with defending businesses from the many potential cybersecurity attacks that could be leveraged against them, from … [Read more...]

5 Reasons Why IT Automation Is Crucial in the MSP Business

Digitally driven businesses across a diverse array of fields face the twinned challenges of rising costs and increased competition. In order to stay competitive, managed services providers (MSPs) need to offer their customers innovative services that are at least as good as—or better than—their peer businesses. However, doing so today typically calls for investment in new technology, new digital … [Read more...]