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Lifespan of Solid-State Drives

<p>From large enterprises to small businesses to managed services providers (MSPs), storage needs across a wide range of industries are surging. In fact, an IDC report states we can expect the total size of worldwide data to grow 61% by 2025, when it will hit 175 zettabytes [https://www.networkworld.com/article/3325397/idc-expect-175-zettabytes-…]. Read More … [Read more...]

Ticket Management Best Practices

<p>For managed services providers (MSPs) and a wide variety of other organizations, staying on top of support services is critical for retaining customers and ensuring continued satisfaction. Typically, the task of the service team begins with a request from an end user. Read More … [Read more...]

North American Automation Hackathon Winners Announced

<p><i></i>After months of promotion, questions from partners, and submissions of automation policies from all over North America, we have finally concluded the first North American Automation Hackathon. It took our panel of judges nearly a week to review all the new automation policies, which were reviewed and judged based on three criteria to identify the winners:</p> Read … [Read more...]

Verifiable Disaster Readiness

<p>It’s not easy to prove a negative—how many IT disasters did you save your customers from last year? How much downtime did they <i>not</i> experience? How much data did they <i>not</i><b> </b>lose to a ransomware attack?&nbsp;</p> Read More … [Read more...]

What is Partition Management?

<p>Storage space is a mission-critical asset for businesses today. From traditional hard drives to solid-state drives, companies need to get their money’s worth out of their storage hardware. Read More … [Read more...]

6 Clues A Customer May Not Be Right for You

<p>Many customers have wizened up to the realities of cybersecurity threats and are leaning on managed services providers (MSPs) to help keep them and their data safe. As a result, the pool of responsible, high-quality customers is growing.&nbsp;</p> <p>But what should MSPs do with their problem customers? Deciding what to do is a hot topic for MSPs right now. With the market … [Read more...]

NIST Password Guidelines

<p>Security is a top priority for any managed services provider (MSP), but managing hundreds of passwords across an array of customers is no easy task. To protect their customers’ data, MSPs work hard to roll out security strategies—but are they effective?&nbsp;</p> Read More … [Read more...]

5 Tips to Staying a Motivated MSP Owner

<p>Staying motivated as the owner of any business can be a challenge. When you own an IT business, it can be even harder. &nbsp;</p> Read More … [Read more...]

8 Things to Consider When Choosing Support Tools for Your MSP

<p>In the IT service business, time is money. Any time your technicians spend bogged down is time they can’t spend serving the customer. So when you’re choosing software for your IT business, focus on tools that will help make employees more efficient. By making it easier for techs to create tickets, to collaborate with teammates, or to easily access info while on site visits, you improve … [Read more...]

IT Business Continuity Plans 

<p>Disaster can strike a business at any time. Whether it’s a flooded server room or a data breach, managed services providers (MSPs) need to be ready to continue critical operations without interruption. When a business depends on continuity to service customers, disruptions put the company at risk. That’s why it’s important for MSPs to make sure they—and their customers—have strong … [Read more...]