Is It Worth Automating? 

In a recent peer user group meeting, we discussed how to determine the point at which automation is worth doing. Specifically, when do you decide to leave a process alone, since you’ll spend more time automating it than you will ever gain back after it’s automated?  Read More … [Read more...]

Why Appliance-Free Backup Is a Big Advantage for Service Providers

While the digital era has brought about incredible advances in business, one potential downside is that it has made it increasingly easy to lose critical data. Essential data can be lost for several reasons, whether it’s down to user error, a security breach, or a simple hardware failure. From employee records and payroll information to privileged client information and proprietary company data, … [Read more...]

Why SLAs and SLOs are Important for Efficiency 

The concept of service-level agreements (SLAs) isn’t new. They were first used in mission-critical environments and as incentives for service vendors to provide timely services (at the risk of financial penalty if they weren’t completed on time). Now they’ve spread to several other service industries where long response times can create downtime that might affect production. They’re also used as … [Read more...]

Why I Switched: Bart Zub of Digimite

Why would a longtime Veeam user switch to SolarWinds® Backup? We recently chatted with Bart Zub, president and CEO of Digimite Technology, about how he’s found business success as an MSP, and why he switched to SolarWinds Backup. Here’s an excerpt from the interview: SolarWinds MSP (SWMSP): What do you consider the secret to your success? Read More … [Read more...]

PSA Tools for MSPs: Five Features to Check for Before Choosing Your Supplier

For modern managed services providers (MSPs), keeping up with changing customer demands, an increasingly complex list of engagements, and evolving service types is no easy task. Read More … [Read more...]

Five Ways to Ensure Your Remote Support Sessions Are Successful

Remote support sessions provide managed services providers (MSPs) with a crucial opportunity to impress their customers. The vast majority of consumers will agree customer service and access to sufficient support are deciding factors in their choice of service provider. This is especially important to customers receiving IT services, which likely play a critical role in keeping their day-to-day … [Read more...]

US-CERT Releases Warning to Healthcare Organizations about Elevated Ransomware Risks

Yesterday, US-CERT issued a … [Read more...]

Why People, Processes, and Technology Cannot Change in Isolation

Since 2004, October has been designated by the National Cybersecurity Alliance as National Cybersecurity Awareness Month (NCSAM). Immediately, the mind wanders to supercomputers creating unbreakable algorithms against adversaries with unlimited compute power. This virtual landscape is happening today, and the arms race on both sides is something that we will have to grapple with for the … [Read more...]

Should You Have an Automation Team? 

In the past few months, I’ve had the opportunity to take part in several webcast, peer group meetings, and automation panels. Some great discussions came from those events so I thought I’d write a series of articles to share the main points from those discussions. I hope you’ll find them helpful as you work on growing your business. Read More … [Read more...]

EDR Is Now Integrated with SolarWinds RMM

While I generally don’t write about product releases directly, it’s important to do so when they add value to our partners’ ability to protect their customers from today’s threats. Read More … [Read more...]