The Key Differences Between a Disaster Recovery Plan vs. a Business Continuity Plan

As a managed services provider (MSP), you may have been asked for your recommendation on whether to implement a disaster recovery plan or a business continuity plan. At face value, these two terms have a lot in common—they both share the long-term goal of keeping your business up and running. There are, however, key differences between the purposes of a business disaster recovery plan versus a … [Read more...]

12 Rules That Will Help You Effectively Manage a Remote Support Team

In recent years, remote working has shifted from the exception to the new normal, with many employers beginning to acknowledge the advantages of a remote workforce. These advantages include having access to a larger pool of talent to draw from, eliminating the costs of renting a workspace, and increased productivity. Read More … [Read more...]

Remote Support Software: Key Features Checklist

If you’re a managed services provider (MSP) currently searching for remote support software or help desk remote access software, then it’s important you know what features to prioritize in your search. To assist your customers from afar and offer enterprise-grade remote support, your business remote support software should include several baseline capabilities. To help you narrow down your … [Read more...]

A Guide to Quarterly Business Reviews for MSP Companies

As a managed services provider (MSP), quarterly business reviews (QBRs) are one of the most effective tools for establishing transparency and keeping customers up-to-date on the work being carried out for them. MSP QBRs, otherwise known as technical business reviews, provide a key opportunity for your MSP to touch base with customers, highlight the value they provide, and create a strategic agenda … [Read more...]

What Is DMARC Email Security and How Do You Implement It?

You’ve likely heard plenty of horror stories about email-based cyberattacks in the past few years. Social engineering has become a rising threat to business email and it’s reported that losses resulting from business email compromise scams totaled … [Read more...]

How to Tell If You Have Efficient Email Threat Protection

As email threats continue to evolve and increase in popularity, understanding how to achieve efficient email threat protection is critical. For managed services providers (MSPs) who handle data for multiple customers, it’s especially important to use a secure email gateway and robust email monitoring system. A poorly protected email gateway can have a devastating impact on your MSP, exposing your … [Read more...]

Why Your MSP Needs Secure Long-Term Backup Storage

Backing up data is essential in this day and age—both for the everyday professional and managed services providers (MSPs) tasked with protecting their customers from data loss. However, your customers might think of data backup as an amorphous, far off concept. Read More … [Read more...]

Top Outbound Email Security Best Practices for Your Company

No matter what we send in our emails, it’s safe to say no one wants anyone but the intended receiver to see the contents. While email remains the most common form of business communication, it’s also a means by which hackers and other individuals with malicious intent  launch attacks and exploit vulnerabilities. For example, business email compromise (BEC) is a scam that targets businesses … [Read more...]

Five Hidden Security Risks You May Find with Traditional Backup Mechanisms

It’s always been important for managed services providers (MSPs) to exercise … [Read more...]

11 Best Practices to Ensure Excellent Quality of Service

For managed services providers (MSPs) to maintain strong customer relationships, it goes without saying they need to consistently provide reliable services. To do this, much of the delivery of said services may rely on bandwidth usage.  Read More … [Read more...]