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Earning word-of-mouth referrals for your IT business

IT business owners often follow a few regular paths. They may have been in-house IT staff who decided to strike out on their own for more freedom, decided to dip their toes into the entrepreneurial waters after a layoff, or simply started moonlighting as a service provider. Whatever the reason, they decide to take the plunge and start selling IT services, likely break/fix to start and then more … [Read more...]

Ultimate Guide: MySQL Backup

MySQL is an incredibly popular open-source relational database management system (RDBMS) backed by … [Read more...]

Seven Remote Desktop Software Features That Will Make Your Life Easier

If your managed services provider (MSP) stands to benefit from remote access and control capabilities, then you may be wondering which remote desktop software is best suited to your needs. A basic remote desktop solution will include core remote access capabilities, but little else. Although functional, most basic solutions lack the range of features that more advanced, enterprise-grade solutions … [Read more...]

The Benefits of Implementing a PSA Software

PSA implementation can bring with it several advantages for businesses, but particularly for managed services providers (MSPs). This is in part because MSPs are likely to be managing an especially large customer base with high-level requirements, and may be responsible for a broad set of IT services. Because of the nature of the services they provide, MSP activities must be supported by highly … [Read more...]

Building an Incredible IT Company Culture

We often define ourselves through our careers. For better or worse, the first question people often ask is, “What do you do?” It makes sense—we spend so much of our lives at work, and a good portion of our sense of accomplishment comes in the professional realm.  As a result, it’s important to find a job that meets your needs. When building an MSP, whether you’re an owner, manager, or even a … [Read more...]

Backup storage: public vs. private cloud

As cloud-based computing and data storage become increasingly common, managed services providers (MSPs) should take advantage of the greater flexibility, quality control, and security that these solutions provide.  Read More … [Read more...]

Four reasons efficient remote support software is crucial for MSPs

Even with the most comprehensive planning, brainstorming, meetings, and training initiatives, you know as a managed services provider (MSP) that things will inevitably go wrong for your customers from time to time. To preserve business continuity and keep your customers happy, it’s crucial that you can resolve unexpected issues—big or small—as quickly as they arise. Without the appropriate remote … [Read more...]

8 Signs You Need an IT Ticketing System

If your managed services provider (MSP) company has yet to adopt an IT ticketing system—or you’re dissatisfied with the performance of your existing help desk software—this guide is for you. There are many reasons why an MSP’s customer support measures might be failing or falling short. They could, for example, be causing customer downtime with slow ticket resolution, have a high likelihood of … [Read more...]

SOPs: A Crucial Way to Ensure Efficient, Consistent Service

As an IT vendor, you’re in the service business. Often, it’s not just what you do, but also how you do something that matters most to your customers. When you first start your business, you don’t need much documentation because it’s likely you’ll be the only person providing the service. But if you start growing and get more employees, you’ll want to have a lot of what you do documented—and it’s … [Read more...]

What the Head Nerds Were Up to in 2020

Being a part of an MSP is challenging. As an owner, you have to wear multiple hats and make decisions in areas where you may not be an expert. Likewise, technicians can be stretched thin doing varied work while their colleagues in-house can specialize on a specific technology or process.  Read More … [Read more...]