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Is Your Team Ready to Go to Market?

Once you’ve established which managed services programs you’re providing, you need to ensure you and your team are actually ready to SELL them successfully. In her MSP Institute Business webinar, Stefanie Hammond, sr. channel sales specialist at SolarWinds MSP, provides a checklist of items and activities that you, as a business owner, need to review to ensure you’re ready to go to market. Read … [Read more...]

Best Practices for Operational Success—NOC vs Service Desk 

In the latest MSP Institute business webinar, Jamie Smith, SolarWinds MSP’s senior director of sales engineering, looks at the roles that service desks and network operations centers play in your organization and which one is best for your business. Here’s a brief summary of the key things you need to look out for with both systems. 1. Network Operations Center (NOC)  Read More … [Read more...]

Increasing Sales Through Marketing Success

As a for-profit business, you’ve clearly assessed a need for your services and figured out a way to meet it, all while still making money. To help ensure people understand your intentions and to make certain you start off on the right foot, there are three basic components you need: the correct message, market comprehension, and appropriate media usage.  The message Read More … [Read more...]

9 Advantages to using Remote Support tools for an IT Support Company/Consultant

If you’re a hard pressed IT Support Company there are many advantages to Remote Support which can bring huge benefits to your business (and your life). Read More … [Read more...]

Announcing MSP Institute: Our Closely Guarded MSP Business Playbook

Running and growing an MSP business can be challenging, but it’s much harder to run one alone, without peers and mentors to guide you.  You may ask yourself, “Should I try this sales tactic or that one? When should I start marketing? Should I hire a salesperson? How should I compensate a salesperson fairly while still taking home a profit?” Without someone showing you the way, answering these … [Read more...]

GDPR: Backup and Retention Strategies

MSPs and IT providers should actively engage their customers about their backup strategy and the potential impact it may have on readiness for the EU General Data Protection Regulation (GDPR). GDPR’s focus on data protection means you and your customer may need to shift the way you architect data and how you need to back things up, and set sound retention policies, including the ability to … [Read more...]

Identifying and Architecting Data for GDPR Success

MSP and IT services providers have to deal with the fact that their customers’ data often won’t be in the best of shape. This makes it hard for them to provide adequate security services. But what makes matters worse is when the MSP doesn’t fully understand what data their customers have, where it is located, and were it should be located. Read More … [Read more...]

Risk Intelligence: The Ultimate Way to Demonstrate GDPR Value

If you have been reading up on the EU General Data Protection Regulation (GDPR)—whether from SolarWinds MSP or other sources, such as the ICO in the UK—you likely realize most MSPs and IT service providers need to bolster their security solutions. Some service providers have already started upgrading their security stack (good), offering security and GDPR-awareness training for their customers … [Read more...]

Password Security: Central to GDPR Readiness

In the 2016 Data Breach Investigations Report, Verizon identified that, “63% of confirmed data breaches involved leveraging weak, stolen, or default passwords.” The data from the 2017 version of the report suggests a significant uptick, claiming that the misuse of stolen or weak credentials has now reached 81%. Read More … [Read more...]

How Prepared Are Organizations for Another WannaCry, Petya, or Vault 7 Attack?

In 2017, organizations across the globe were hit by major cyberattacks. With attacks like WannaCry, Petya, and the Vault 7 leaks making headlines, people grew far more aware of the potential dangers online.  Read More … [Read more...]