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Choosing the Right Tools for Your Business

<p>Whether you’re just starting out in the IT service business or you’re trying to expand, having the right tools to help you do your job can not only make your life much easier, it can make your business more successful.</p> Read More … [Read more...]

Understanding DNS Cache 

<p>Most managed services providers (MSPs) will have heard of the Domain Name System (DNS), the distributed network of servers that acts as a directory, cataloging domain names and their corresponding Internet Protocol (IP) addresses. Relatedly, a DNS cache is local storage that contains the records of a computer’s query history, including recent website visits.&nbsp;</p> Read More … [Read more...]

What’s the Difference Between OneDrive and SharePoint

<p>The nature of work is changing. For many companies, remote work is becoming more than an added bonus—it’s becoming a norm. <a href="https://www.gallup.com/workplace/236222/build-trust-remote-employees.as… to Gallup, 43% of U.S. employees work remotely</a> at least part of the time. Read More … [Read more...]

Stateful vs. Stateless Firewall Differences

<p>Protecting business networks has never come with higher stakes. <a href="https://www.bonadio.com/news-events/articles/data-breach-report-quantif… average cost for stolen digital files</a> containing sensitive proprietary information has risen to $148 each. When you consider how many files cybercriminals may get away with in a given attack, the average price tag of $3.86 … [Read more...]

How Does Rootkit Work?

<p>A rootkit is a collection of computer software, typically malicious, that is designed to grant an unauthorized user access to a computer or certain programs. Once a rootkit is installed, it is easy to mask its presence, so an attacker can maintain privileged access while remaining undetected. Etymologically, “root” refers to the targeted admin account, and “kit” refers to the software … [Read more...]

How VLAN Works

<p>Virtual local area networks, or VLANs, have become important as network complexity has exceeded the capacity of typical local area networks (LANs). Originally, a LAN connected a group of computers and associated devices to a server via cables in a shared physical location (hence the term “local”). Many LANs now connect devices via wireless internet, rather than Ethernet, although most … [Read more...]

Buffer Overflow Vulnerabilities and Prevention 

<p>A buffer overflow is a coding vulnerability that can allow cyberattackers to crash or even hijack a target system. To protect their customers against these tactics, managed services providers (MSPs) must understand how these vulnerabilities are created, how buffer overruns can be exploited, and what can be done to protect computer systems.</p> <h3>How does a buffer overflow … [Read more...]

Why Communication Is Key to Keeping Customers

<p>Keeping your customers for the long-term is not just about technical competence—it’s about providing great customer experience that makes them feel supported so they don’t want to look elsewhere. Believe it or not, a lot of that boils down to communication.</p> <p>Building your business around providing outstanding experience can not only earn you glowing referrals, it can … [Read more...]

Dynamic DNS Overview

<p>The domain name system (DNS) has become familiar to many people, but not everyone realizes that associated IP addresses are in somewhat limited supply. For the time being, internet service providers (ISPs) are circumventing this shortage by giving their customers dynamic IP addresses. These IP addresses change frequently, and dynamic DNS (DDNS) software automatically logs these changes to … [Read more...]

Windows PowerShell Uses

<p>Windows PowerShell is a Microsoft framework for automating tasks using a command-line shell and an associated scripting language. When it was released in 2006, this powerful tool essentially replaced Command Prompt as the default way to automate batch processes and create customized system management tools. Many system administrators, including managed services providers (MSPs) rely on … [Read more...]