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Monitoring Network Devices Using Automation in N-central

I don’t usually write articles on new features in our products. However, I’m excited about the new features in the latest … [Read more...]

Do you need to learn PowerShell? And how should you learn it?

When I talk to our MSP partners about using automation in their RMM platform, I often hear comments like: “But we don’t have any scripting/coding experience. We can’t do this.” This isn’t 100% accurate with the SolarWinds MSP platforms, as Automation Manager takes a lot of the coding away. You only need to understand the basics of scripting.  Read More … [Read more...]

Should You Monitor Everything? 

I’m frequently asked about the best practice for monitoring. Partners often want to know if they should monitor a few things or if they should monitor everything. From talking with them, I’ve found partners fall into a few distinct categories when it comes to how they treat monitoring and alerting. Partners either:  Read More … [Read more...]

Organizing Your First Lunch and Automate Meeting

I thought I would take a lighter topic this week and talk about how to organize a “lunch and automate” meeting. Even if we’re not all face to face right now, with most people working from home, the idea is the same, and I hear of lots of MSPs that still do these meetings over lunch using video conferencing. Why should you do this? Read More … [Read more...]

How to Decide When to Schedule Patching—Part Two

Continuing on our conversation from … [Read more...]

How to Decide When to Schedule Patching, Part 1 of 2

I’ve been working with a lot of partners remotely in recent months. Patching is one of the topics I’ve heard partners express the most interest in lately. It seems people want to get better at patching—which I’m all for. I get a lot of questions about … [Read more...]

The Importance of Desktop Maintenance

Desktop maintenance is one part of automation that is simple to set up but often overlooked. Automating desktop maintenance will help reduce the number of tickets you get by proactively ensuring settings are correctly configured, local accounts are present, the device is secure (by re-enabling User Access Control, aka UAC), and more.  Read More … [Read more...]

Patching Automation Best Practices—Part 2

If you missed the first part of this series, I recommend you go … [Read more...]

Patching Automation Best Practices—Part One

This two-part blog series looks at some of the best practices for patching—combining what we usually recommend and what we see our successful partners doing. Read More … [Read more...]

Leveraging Automation to Gain Efficiencies in a Work-From-Home Environment

Given the global health environment and sudden shift in the amount of work-from-home employees, automation that drives efficiency has never been needed more by the MSP community. In the current climate, the challenge for MSPs is multi-faceted. You must help your customers telework, secure the teleworking environment, move more services to the cloud and, ultimately, do more with less. Read More … [Read more...]