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How Do You Help an Underperforming Technician?

Having a technician who is underperforming can impact your business in different ways. For instance, a slower employee can cost you in efficiency and profitability. Similarly, an employee who lacks customer service skills can impact the business by costing you five-star reviews and customer referrals. So, what can you do if one of your techs isn’t up to scratch?  Read More … [Read more...]

How Do You Help an Underperforming Technician?

Having a technician who is underperforming can impact your business in different ways. For instance, a slower employee can cost you in efficiency and profitability. Similarly, an employee who lacks customer service skills can impact the business by costing you five-star reviews and customer referrals. So, what can you do if one of your techs isn’t up to scratch?  Read More … [Read more...]

How Do You Ensure You’re Charging the Right Amount for Your Services 

Packaging and pricing your managed services can be one of the most daunting set of tasks that you face as a managed services provider (MSP)—from determining what to offer, and what it costs to deliver, to making sure you’re not pricing yourself out of the market. However, the problem with this thinking is that it assumes that managed services are a commodity. Yes, antivirus (AV), backup, and … [Read more...]

How Do You Ensure You’re Charging the Right Amount for Your Services 

<p>Packaging and pricing your managed services can be one of the most daunting set of tasks that you face as a managed services provider (MSP)—from determining what to offer, and what it costs to deliver, to making sure you’re not pricing yourself out of the market. However, the problem with this thinking is that it assumes that managed services are a commodity. Yes, antivirus (AV), backup, … [Read more...]

What to Say to a Prospect Looking for Hourly Break/Fix When You Only Offer Managed Services 

When you only offer … [Read more...]

What to Say to a Prospect Looking for Hourly Break/Fix When You Only Offer Managed Services 

<p>When you only offer <a href="https://www.solarwindsmsp.com/solutions/managed-service-providers?promo…; target="_blank">managed services</a> and a prospect says they’re just looking for you to fix a problem, what do you do? To answer this properly, it’s important to answer two key questions about your business.</p> <h3><b>1/ Do you really only … [Read more...]

Migrating a Customer to Your Business from Another MSP

<p>When a customer decides to jump ship from their existing managed services provider (MSP) to you, it usually is not an amicable situation with the other MSP. There are many things that need to be considered, including the potential that the other MSP could become hostile once they know they are being fired. Here are a few of the things to plan and look out for when this situation … [Read more...]

How Do You Keep Your Techs Engaged?

<p>Keeping employees engaged is a struggle all businesses deal with. IT service firms have a large percentage of technical employees with unique motivators. To engage and retain technical employees, keep the following considerations in mind.</p> <h3><b>Have a Purpose</b></h3> Read More … [Read more...]

What Skills Levels Should You Hire at and When?

<p>There is no one-size-fits-all answer to the above title question. However, we <i>can </i>provide some tips to help you figure out what works best for you.&nbsp;</p> <p>There are two main things to consider:&nbsp;</p> <ul> <li>Where is your gap?</li> <li>What are your resources?</li> </ul> Read More … [Read more...]

How Do You Get Your Customer to Buy into Hardware Upgrades

<p>In general, there are two reasons to upgrade or replace hardware outside of a direct customer request; the first is performance and the second is security. Performance issues cause losses in productivity that, if not quantified, the business owner may not realize how much they’re losing. Security is top of mind for many business owners today, but it may still be hard to justify the … [Read more...]