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How Do You Prioritize Your Customers’ Patches?

Patching is a critical element of any managed services offering. It serves both to protect and to maintain operating systems and business-critical software. The problem with patching is that it requires time, reboots, and sometimes a little extra work. So how do you maximize patching effectiveness without inconveniencing the customer? Read More … [Read more...]

How to Build Password Policies for Your Customers

Building your customer password policy can be tricky because it needs to balance security and convenience. Too much convenience, and you lose security. Too strict, and no one will use it.   As a managed service provider (MSP), how do you create password policies that work for everyone? First, let’s look at some key elements that go into creating a comprehensive policy. 1/ Password … [Read more...]

How to Build Password Policies for Your Customers

<p>Building your customer password policy can be tricky because it needs to balance security and convenience. Too much convenience, and you lose security. Too strict, and no one will use it.&nbsp;&nbsp;</p> <p>As a managed service provider (MSP), how do you create password policies that work for everyone? First, let’s look at some key elements that go into creating a … [Read more...]

How to Scale Your MSP Business to Manage Rapid Growth

I think we can all agree that growing your managed services business is a good thing. Like everything in life, though, you can have too much of a good thing. Scaling your business slowly is hard enough, but what happens when you grow so fast it gets out of control?  Fortunately, there are things you can do to prepare your company for those periods of hypergrowth. The better prepared you are, … [Read more...]

Should Ransomware Recovery Fall Inside Your Security Contract?

Cybersecurity is one of the hottest topics for businesses at the moment, and within that nothing is more top of mind for small- and medium-sized businesses (SMBs) than ransomware. By the end of 2019 it is predicted that ransomware will … [Read more...]

How Do You Manage Impatient Clients?

Clients come in many shapes, sizes, and attitudes. Handling impatient clients is just one of the many struggles managed services providers (MSPs) have to deal with every day. It’s hardly surprising, given that everyone’s work product depends so much on their technology working properly. So what can you do to help mitigate the anxiety and frustration behind an impatient customer?  Set … [Read more...]

Having the Courage to Raise Your Rates

There should be no courage required to raise rates. It’s done all the time around us. Everyone raises rates, and most often we accept it without question. The real question is why do we have anxiety over raising our own rates for others? The number one reason is fear of losing a customer. Therefore, what we really need is to not fear that loss. Churn happens. You will lose customers occasionally … [Read more...]

Did You Know Your PSA Can Help You at Tax Time?

Taxes can be one of the worst parts of owning your own business, as you may be sharply reminded at this time of year. With constantly changing rules and regulations, proper record keeping is one of your most important business tasks.  While most of the information required at tax time can be found in your accounting system, sometimes things slip through the net—which is when your PSA solution … [Read more...]

PSA Overkill: Is Your PSA Managing You?

Overkill /ˈəʊvəkɪl/ noun • More than what is needed. An excess of something beyond what is required or suitable for a given purpose. ______________________________   Read More … [Read more...]

How to Avoid Overselling and Underdelivering

Overselling manifests in a variety of different ways. The obvious ones are too much budget for the client to afford and selling the customer more than they need to solve their problem. Less evident, but even more important for technical businesses, is overselling time and talent. The first two can cause frustration and ill-will between you and the client, but the last two can be far more … [Read more...]