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VIDEO: Partner Perspectives with meinAdmin

In this next edition of Partner Perspectives, host Colin Knox has an in-depth discussion with Patrick Jäger, founder and CEO of meinAdmin, on their evolution from break/fix to becoming a full MSP, along with some great COVID-19 coping tips.   Read More … [Read more...]

VIDEO: Partner Perspectives with NetEffect

Continuing the Partner Perspectives series, head of community, Colin Knox, talks with David Rounds, CEO of NetEffect, about how to not only manage more effectively, but thrive, in this era and beyond.  Read More … [Read more...]

VIDEO: Partner Perspectives with DynaCom IT Support

In this first video in our new Partner Perspectives series—hosted by head of community, Colin Knox—Colin talks with Simon Beckett, managing director for DynaCom IT Support (a growing IT consultancy based in the UK) for some insights on the COVID-19 landscape for MSPs.  Read More … [Read more...]

When They Leave: Offboarding Policies for Security

<p>It happens. One of your customers’ employees moves on to a new gig. Whether it’s for more pay, more responsibility, or just a change of pace, they’re onto a new adventure.&nbsp;</p> Read More … [Read more...]

Password Stealing 101: Common Methods and Defenses

<p><i></i>If you want to defeat a cybercriminal, you have to understand how they think. When you know the tools of their trade, you can learn defenses to help you fight back.&nbsp;</p> Read More … [Read more...]

Password Stealing 101: Common Methods and Defenses

<p><i></i>If you want to defeat a cybercriminal, you have to understand how they think. When you know the tools of their trade, you can learn defenses to help you fight back.&nbsp;</p> Read More … [Read more...]

Using Documentation to Boost MSP Efficiency and Drive Profitability

<p>Picture the scenario: your best technician walks out, having accepted a position for another managed services provider (MSP).</p> <p>At first, you don’t have any issues, but a few weeks later, one of your customers experiences an outage. You put the next senior-level technician on the job, and they fiddle around with a network device. They work directly from the standard … [Read more...]

CSAM: Safeguarding Clients Against Insider Betrayals (and Mistakes)

<p>We’re two weeks into National Cybersecurity Awareness Month. Last week, Brandon Shopp focused on the fundamentals of protecting your customers against cybercriminals. However, not all threats come from external sources—many breaches begin with employees or contractors. Today, I want to clue you in on some worrying issues with insiders by offering two important safety … [Read more...]

10 Tips to Help You Improve Password Management

<p>Passwords are the cornerstone of your cyberdefenses, but managing them effectively and securely can be a real challenge—particularly if you’ve got hundreds spread out across a large number of different customers. Here are ten things that will help you take your password management to the next level, both for your own company and your customers.</p> <h3><b>1/ Educate your … [Read more...]

Customer Success: The Key to Nurturing Your Existing Customers

<p>You’ve done a great job attracting new customers to your business—but now what? You need to build a strong business partnership moving forward, and that means thinking in terms of “customer success” rather than simply about handling tickets. You need to deliver a service that builds brand loyalty and grows your partnerships.&nbsp;</p> <p>A customer success program is a … [Read more...]